Trust & Security

We never train on your data. Here's how we protect it.

Your knowledge is the product, and we protect it that way. Every plan runs on the same SOC 2 and HIPAA controls. SOC 2 certification and reporting and a HIPAA BAA come with Enterprise. The evidence lives in our trust center.
AICPA SOC badge

SOC 2

Same controls on every plan

Every plan runs on the same SOC 2 controls for security, availability and confidentiality. SOC 2 certification and reporting come with Enterprise.

HIPAA badge

HIPAA

BAA on Enterprise

Every plan runs on the same HIPAA controls. A Business Associate Agreement comes with Enterprise, for teams that handle protected health information.

At a glance

What a security review usually asks first.

SOC 2 and HIPAA

Every plan runs on the same SOC 2 and HIPAA controls. SOC 2 certification and reporting and a HIPAA BAA come with Enterprise.

Single sign-on

Every plan includes Google sign-in. OIDC single sign-on with Entra ID, Okta or Google Workspace comes with Enterprise.

GDPR-ready

Data export, deletion and portability are supported.

Self-host the knowledge layer

Run the governed knowledge layer on your own infrastructure in Docker, on any cloud or on-premises.

Every read is recorded

Which person or API key, which document, and when, on by default in ContextNest Community.

Security posture

Built for enterprise workloads from day one.

Cloud infrastructure

Hosted on enterprise-grade cloud infrastructure with automated scaling and redundancy. Hosted data is stored in US data centers.

Encryption

Data is encrypted at rest (AES-256) and in transit (TLS 1.2+). API keys and secrets are kept in dedicated secret stores.

Network security

WAF protection, DDoS mitigation and network isolation, with regular vulnerability scanning and penetration testing.

Data and privacy

Your data belongs to you.

Data processing agreements and our sub-processor list are available on request.

No model training on your data

Your prompts, documents and conversations are never used to train models. Prompts go only to the model providers you choose.

Data isolation

Strict tenant isolation keeps each organization's data logically separate. Team-scoped access adds another layer.

Data residency

Hosted data is stored in US data centers. Self-host the governed knowledge layer to keep it on your own infrastructure, wherever that is.

Retention

Set retention for conversations and documents to match your policy, and delete on your schedule. Version history is append-only while you keep it.

Access and authentication

Who can see, change and approve what.

Every plan includes Google sign-in. OIDC single sign-on with Entra ID, Okta or Google Workspace comes with Enterprise. Session timeouts are configurable, and you can revoke access instantly.

ContextNest roles

  • OwnerFull control of the nest
  • AdminManage people, stewards and settings
  • EditorWrite and propose changes
  • ReviewerApprove changes before agents use them
  • ViewerRead approved knowledge

PromptOwl workspace roles

  • OwnerFull workspace control and billing
  • EditorCreate and manage agents
  • ViewerRead-only access
  • UserUse the agents shared with them
Audit and monitoring

When someone asks what happened, there's an answer.

Version history

Every change to governed knowledge is kept, append-only and hash-chained, with who made it and who approved it. Rebuild what any version said on any date.

Read log

Every read is recorded: which person or API key, which document, and when. Owners and admins can review it.

Activity and conversation review

Logins, uploads, agent changes and configuration updates are logged with attribution, retained per your policy. Review AI conversations by team, user or agent.

Bring your security questions.

Ask for our security questionnaire, or talk to us about your organization's compliance and data requirements.